What are cookies?
Cookies are small text files that are stored on your PC, phone or other web enabled device when you visit the Herman-Hansen website. They are not harmful and do not contain any confidential information such as your home address, date of birth or credit card details. Cookies are an essential part of how our site works. Some of these cookies are required by our site to enable you to transact whilst other cookies enable us to give you an enhanced, personalised web experience.By using our site, you also consent to the use of these cookies.
Cookies Are Used On Our Site For The Following Reasons:
Are Cookies Safe?
Yes. The information stored in cookies is safe and anonymous. They do not contain any information which could personally identify you and your account security is never compromised. You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu. For a video about cookies visit www.google.co.uk/goodtoknow/data-on-the-web/cookies
Can I Turn Off Cookies?
Our Use Of Advertisement Tracking
We also allow selected third parties who participate with us in marketing programmes to place cookies when you visit our site. These cookies enable us to monitor which adverts you see and click on to get to our site. We currently use two companies for this and you can see their privacy policies at the following addresses:
These cookies are as safe as the ones used whilst you browse our site and neither of these third parties collects any personal data from which they would be able to identify individual customers.Herman-Hansen is not responsible for the content or privacy policies of third parties or other websites.
Herman-Hansen takes online security very seriously and use registered secure site under Verisign Certificate Authority.
How Do We Protect Your Information?
We use a server certificate (also known as a digital certificate) to assure you of our identity and secure sockets layer (SSL) to encrypt data transmissions.
If you want to check our certificate/security you can do so using one of the following methods:
From your browser when you are within the Site:
Microsoft Internet Explorer 4 or later
Click on the gold padlock at the bottom right of your browser to bring up the details of this Site’s Digital ID.
Click on the yellow padlock at the bottom left of your browser to bring up the security information.
Click on the padlock within the address bar of your browser to bring up the security information.
Herman-Hansen are committed to complying with the Data Protection Act 1998 and have published this guide to help you understand how and why Herman-Hansen collect information from you, to whom such information is disclosed and what your rights are. You can access our Website home page and browse our site without disclosing your personal data. However, when you register with Herman-Hansen you will be asked to provide certain information about yourself.
What Information Do We Collect And How Do We Obtain It?
We receive information in one of two ways either directly from you when you register with us or from a third party such as credit reference agencies (for example to assess your credit rating).
If you register with us you will be asked to provide certain information such as your name, address, details of your credit card (only if you are paying by credit card), telephone number and email address so that we can process and fulfil your order, notify you of your order status and inform you of special offers and promotions.
How Do We Use Your Information?
We use the information that we collect about you to:
Assess your application and to verify your identity
If you have given us permission to send you information about our products and services by telephone, email or in writing, Herman-Hansen will do so in accordance with the Privacy and Electronic Communications Regulations 2003 and the Direct Marketing Association (DMA) Code of Practice.
Use of Credit Reference Agency Information and sharing of credit information.
In the interests of responsible lending and for security purposes we may carry out searches with credit reference agencies when you register with Herman-Hansen and further searches may be carried out before deciding whether to accept orders and/or grant further credit. The agencies record these searches. We may also share information about you and the conduct of your account with credit reference agencies, other lenders and relevant third parties Information about you and other members of your household and those with whom you are financially linked maybe used to verify your identity and for the credit assessment of you and them. We may also use your information for payment recovery or fraud and debt tracing. We will pass on details of defaulting accounts to debt collection agencies. For details of the Credit Reference Agencies that we receive information from and share information with write to the Group Data Protection Manager at Head Office or via info@Herman-Hansen.com, quoting Security and Privacy Enquiry.
Who Does Herman-Hansen Disclose The Information It Collects To?
We use information about you for purposes other than the provision of a website shopping facility. As a result, we may disclose your information to:
We may combine your information with information we collect from other companies and use it to improve and personalize our services, content and advertising.
This may also be done on a reciprocal basis. From time to time, we make portions of our customer list available to carefully screened companies. If you do not want your name and mailing details made available, or no longer choose to receive a Herman-Hansen catalog or wish to alert us to duplicate mailings, please call us on our helpline number or email info@Herman-Hansen.com. Herman-Hansen is committed to respecting your privacy.
Keeping In Touch With You
We want to keep you up to date with information about new ranges, special offers and improvements to this site.
If you decide you do not want us to contact you, you can request that we stop using your information and that we stop mailing information to you by writing to the Group Data Protection Manager at Head Office or via info@Herman-Hansen.com, quoting Security and Privacy Enquiry.
You may continue to receive mailings which are already on route to you for a short period of time while your request is being dealt with.
Your Rights Under The Data Protection Act 1998
You have a right to access the personal data that we hold on you. If you would like to see a copy please send a £10 fee and a written request to the Group Data Protection Manager at Head Office, quoting Security and Privacy Enquiry. If you think the information we hold on you is incorrect please contact the Group Data Protection Manager at Head Office or via info@Herman-Hansen.com, quoting Security and Privacy Enquiry.
As part of our efforts to make further improvements to the service we provide to our customers, telephone calls to and from Herman-Hansen may be recorded or monitored and used for training purposes. To protect the operation of our computer systems we monitor incoming and out going email.
If you have any questions relating to this policy or the use by Herman-Hansen of personal data please write to the Group Data Protection Manager at Head Office or via info@Herman-Hansen.com, quoting Security and Privacy Enquiry.
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